Applies to:
@RISK and DecisionTools Suite 8.7 onward

License Management via MyLumivero Portal (Starting 8.7)

Starting with @RISK 8.7, some licensing tasks can be managed through the MyLumivero portal. This includes:

• Assigning a license to another user

• Rescinding an activation so it can be reused

• Accessing the latest installer links - note, this requires a valid subscription to be owned or assigned to the account. With a subscription associated the installer links will not be available.

Activation process remains unchanged:

• Users still activate using the License Key sent to them.

• No email login is required for license activation.

• An account on the portal is optional and only used for managing and distributing licenses.

Removing an obsolete activation:

• Navigate to the My Licenses section (https://my.lumivero.com/licenses).

• Scroll down to the Manage Licenses section.

• Locate the license key and click on the blue Subscription button.

• Click on Activations to view the current list of activations on the license.

• Use the red Deactivate button to remove lines that are no longer needed.

Note: you can only remove an activation if you are the owner of the subscription. To become the owner you need to click on the Retrieve License button in the licensing email. If you are not the owner then you can contact the support team with your license key by following the instructions below. 

If you have any questions, or require any assistance, please log into the Lumivero Community Home Page and click on the Submit an issue button in the Support section to fill out a form for requesting assistance from the Support Team.