Applies to:
@RISK, NeuralTools, StatTools

Does Not Apply to:
BigPicture, Evolver, PrecisionTree, TopRank

 

Issue:

Components of the Palisade software stop loading, Excel crashes.

Cause:

High-security software, specifically within McAfee - HBSS (Host-Based Security Solution) and HIPS (Host Intrusion Prevention System) can block Excel when the @RISK, NeuralTools, or StatTools add-ins are loaded.

Solution:

The solution is to capture the software fingerprints of those three add-ins from ePo and add them to the whitelist exemptions list.