If you still don't see your cloud projects, you likely have multiple Citavi accounts. Log out of Citavi and then log in with the correct account information.

 

2) You are logged into Citavi with the wrong email address

You have more than one Citavi Account. The cloud project you're looking for is saved under a different Citavi Account than the one you are logged into.

Solution 1:

1. On the Citavi 7 Welcome Screen, click the icon in the upper-right with your initial to log out:
2. Log in to Citavi again with the information for your other Citavi Account.
3. At the bottom of the Welcome Screen, click Open project. 
4. You should see your missing project on the Cloud tab.

Solution 2:

Contact support to merge your accounts.

 

3) The owner of the Cloud project either deleted the project or removed you from it

You're not the owner of the project but were invited to join the cloud project. The owner either deleted the project or removed you from it. In both cases, you should have received an email notification.

Solution if the project owner deleted the project

Ask the owner to restore the deleted project. He or she has 10 days to restore the project before it is permanently deleted.

Solution if the project owner removed you from the project

Contact the project owner and ask to be added to the project again.

 

4) Your connection to the Citavi Cloud server is temporarily unavailable

A service that opens a connection between the desktop client and the Citavi Cloud may be operating over capacity and is temporarily unavailable.

Check the server status here.

5) Your email address exists in two variants (alias or domain)

Many universities issue more than one email address per user:

• In addition to the main address, there is also an alias address.
• Some universities use two mail domains (@abbrev.edu vs. @long-university-name.edu).
• There may also be different addresses depending on role (@stud… vs. @staff…) or department (@law…).

The same applies to some mail providers that offer two domains for the same inbox (for example @gmail.com vs. @googlemail.com).

Because the messages all arrive in the same inbox, many users are not aware that these are in fact separate email addresses.

If you create a Citavi Account with each of these addresses, our system sees two different users.

There is a further twist at some universities: when logging in via Shibboleth, they transmit either no email address at all or one that does not match your university email address. This means you can (seemingly) create two Citavi Accounts with the same university login:

• University email address and password
• University login (= Shibboleth) with a private email address

Your cloud projects are not stored under the Citavi Account you are currently logged into.

Solution 1:

1. On the Citavi 7 Welcome Screen, click the icon in the upper-right with your initial to log out.
2. Log in to Citavi again with the Citavi Account you used to create the cloud project.
3. At the bottom of the Welcome Screen, click Open project.
4. You should see your project on the Cloud tab.

Solution 2:

Contact support to merge your accounts.