Citavi [064EN]: Cloud project cannot be displayed or created in your browser

Citavi Web opens the shop instead of your project? Learn why a separate Citavi Web license is needed and how to start a free 30-day trial.

Jul 30, 2026
Knowledge

Title

Answer

Problem

You have successfully logged into Citavi Web in your browser. As soon as you click to open a cloud project, a new tab with our shop page appears. In addition, the button to create a new project is missing.

Cause

You need a separate license for Citavi Web. A license for Citavi 7 is only valid for the desktop version. Although many universities offer both Citavi Desktop and Citavi Web as part of their site license, some do not.

Solution

Before you purchase a license in our shop, you can first activate a thirty-day trial for Citavi Web here.

URL Name

cloud-project-cannot-be-displayed