Problem

Antivirus software (AVAST, Kaspersky, McAfee, Norton, and others) prevent the Citavi Word Add-In from being installed or enabled.

Solution

1. Close Word. Open the Task Manager (Ctrl+Alt+Delete) and double check that Word is no longer running.
2. Search for updates for your antivirus program.
3. If your antivirus program installs an Add-In in Word (for example, Kaspersky) disable the Add-In in your antivirus program's settings.
4. Disable your antivirus program before performing the following steps.
5. Uninstall the Word Add-In:
   1. Switch to the Windows Control Panel and click Programs and Features . Select Citavi [version number].
   2. Click Change.
   3. Click Next , and then select Modify.
   4. Click Next and then click the disk symbol next to the Word Add-In entry.
   5. Select the option This feature will not be available.
   6. Click Next and continue through the assistant.
6. Install the Word Add-In:
   1. Switch to the Windows Control Panel and click Programs and Features . Select Citavi [version number].
   2. Click Change.
   3. Click Next , and then select Modify.
   4. Click Next and then click the disk symbol next to the Word Add-In entry.
   5. Select the option This feature, and all subfeatures, will be installed on local hard drive.
   6. Click Next and continue through the assistant.
7. Enable your antivirus program again.