Problem

You are unable to activate a Citavi License OR the Citavi App doesn't recognize a license.

Solution

There are a few reasons that you may not be able to activate your Citavi license or why the Citavi app may not recognize your license. If you have paid for the software and confirmed you have the correct license, there may be an issue that requires a fix by the Citavi Support Team.

 

Please click on the speech bubble in the Lumivero Community, and ask the Lumi Chat Assistant to create a case for you. 

Once you receive the email confirmation with the case number, you can provide the details of your issue to the Citavi support analyst.