Java Online Certificate Validation Error on Launch

 

Issue

Predict! Risk Analyser fails to launch on a client machine with a Java certificate validation error.

 

Cause

• This can occur because Java (version 6 update 39 and later) enables online certificate validation by default.
• The certificate used to sign the Risk Analyser application files does not have a corresponding certificate revocation service, causing Java to reject it.

 

Solution

• Open the Java control panel on the affected client machine (available via the Windows Control Panel or system tray).
• Select the Advanced tab.
• Scroll down to the Security section and locate the General sub-section.
• Untick Enable online certificate validation.
• On the General tab, under Temporary Internet Files, click Settings.
• Click Delete Files to clear the Java application cache. This ensures the newly installed Risk Analyser files are used on the next launch rather than any cached versions.
• Close the Java control panel.
• Attempt to launch Risk Analyser again.

 

Troubleshooting

• If the error persists after clearing the Java cache, confirm the Risk Analyser installation completed successfully. Uninstall and reinstall PRA if necessary.
• If Risk Analyser is managed centrally via a software deployment tool, the Java setting may need to be applied via group policy or a deployment script rather than manually.