NVivo: Mac to Windows Project Conversion Error - Incorrect or missing encryption key

Error: Conversion Failed – Incorrect or missing encryption key. Solution: Update NVivo via File → Help → Check for software updates, then retry the project conversion.

Aug 25, 2026
Knowledge

Title

Answer

Issue:
Conversion Failed Error

Error Logging:

See the “Project Conversion Error Log” under
C:/users/username/Documents

Error:
2022/01/11 09:00:40.304 09:00:40.3048 got exception --- Incorrect or missing encryption key

Solution:
Update NVivo by going to File > Help > Check for software updates

URL Name

Mac-to-Windows-Project-Conversion-Error-Incorrect-or-missing-encryption-key

NVivo: Mac to Windows Project Conversion Error - Incorrect or missing encryption key

Information

Error Logging:

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