Experiential Learning Cloud: Auto Renewal Expired

Learn when renewed ELC license keys are issued based on auto-renewal eligibility, PO requirements, and renewal status.

Sep 2, 2026
Knowledge

Title

Answer

Auto Renewal Expired

Applies to:

All Lumivero Products

Problem:

My auto-renewal has expired and I didn't receive a new code.

Solution Details:

If your subscription is auto-renew eligible and it doesn't require a PO for the organization to pay the invoice, you will receive the new license key(s) 30 days ahead of their renewal.

If you are auto-renew eligible but do require a PO, you will receive a license key around their renewal due date unless a PO is required prior.

If you are not auto-renew eligible, you need to work with your Lumivero renewal manager to return a signed order schedule before their licenses can be provisioned

The renewal date can be reviewed with the Renewals team if you provide your contract ID or subscription number.

URL Name

Experiential-Learning-Cloud-Auto-Renewal-Expired