If the Citavi support team asks you to send a Windows Event log for troubleshooting issues, please follow these instructions: 

1. Press the Windows button. Begin typing event log. and click Enter.
2. Select Settings and double-click View event logs.
3. Select Event Viewer (Local) > Windows Logs > Application.
4. In the middle window select all entries that were protocolled around the time you experienced the problem. Make sure to select all entries (Information, Error and Warning).
5. Right-click the selected entries and select Save Selected Events.
6. Name the file in a way that we can tell which support case it belongs to.
7. Select the option: Display information for these languages: English.
8. Click OK. The file is saved with the .evtx file extension. Please send us the file.