Citavi [008EN]: Two versions of Office are installed on your computer

Citavi Word Add-In missing: Resolve issues caused by multiple Office versions by setting your default Word app and repairing Citavi so the add-in loads correctly.

Jul 30, 2026
Knowledge

Title

Answer

Problem

Two versions of Office are installed on your computer. Citavi installs the Add-In only in the version that is set in Windows as the default program for opening Word documents. When you use the other version of Word, the Add-In will not appear.

Solution

In Windows Explorer, right-click a Word document.
Select Open with > Choose default program.
Select the Word version in which you want to use the Word Add-In.
Switch to the Control Panel and click Programs > Programs and Features. Select Citavi [Version number] and then click Change. Click Next and then click Repair.

URL Name

2-versions-of-office-installed